Privacy Policy

    This policy explains how Space Shark Weddings collects and uses personal data when you use spacesharkweddings.co.uk and related booking services.

    Information We Collect

    • Account and identity details: name, email address, phone number, profile image, login/session data
    • Booking and service data: package choices, event date, location, booking preferences, questionnaire responses, service history
    • Payment and billing data: payment metadata and transaction records (card details are processed by Stripe)
    • Contract data: contract documents, signatures, signing timestamps
    • Communication data: contact form submissions, support messages, email correspondence
    • Technical and usage data: device/browser data, approximate location from IP, and website interaction events where consent applies
    • Content data: uploaded images or files, plus portfolio media where explicit consent has been given

    How We Use Personal Data

    • Provide and manage bookings, contracts, and payments
    • Communicate with you about services and support requests
    • Operate account security, authentication, and fraud prevention controls
    • Manage scheduling and availability
    • Improve website usability and service quality (where analytics consent is provided)
    • Measure advertising performance (where marketing consent is provided)
    • Comply with legal, accounting, and tax obligations

    Legal Bases (UK GDPR)

    • Contract: to provide requested services (bookings, contracts, payments, account access)
    • Legal obligation: to keep records required by tax/accounting and other applicable law
    • Legitimate interests: service security, fraud prevention, and essential service operations
    • Consent: analytics cookies/technologies, marketing cookies/technologies, optional support chat technologies, and portfolio usage where applicable

    Cookies and Tracking

    We use a consent banner with separate categories for essential, analytics, functional, and marketing technologies.

    • Essential: always active and required for core website security, login, and payment flows
    • Analytics (PostHog): runs only when analytics consent is enabled
    • Functional (including Intercom): runs only when functional consent is enabled
    • Marketing (Meta Pixel and Conversions API): runs only when marketing consent is enabled

    You can update these settings at any time in Cookie Settings. For full detail, see our Cookie Policy.

    Third-Party Processors

    • Stripe: payment processing
    • BoldSign: digital contract workflows
    • UploadThing: file upload and storage workflows
    • Resend: transactional email delivery
    • Google Calendar API: scheduling and booking calendar operations
    • PostHog: analytics (consent-based)
    • Meta: advertising measurement and marketing attribution (consent-based)
    • Intercom: optional support chat tooling (consent-based)
    • Upstash Redis: caching and rate-limiting infrastructure
    • Mapbox: travel and distance-related service calculations

    International Transfers

    Some providers process data outside the UK. Where this happens, we use appropriate safeguards, such as UK International Data Transfer Addendum arrangements and/or Standard Contractual Clauses, plus related technical and organisational controls.

    Retention

    • Booking, contract, and payment records are retained in line with legal/accounting duties
    • Account records are kept while your account is active and for a short period after closure
    • Consent-based analytics and marketing records are retained according to tool settings and may be deleted on request where applicable

    Your Rights

    You may have rights to access, correct, erase, restrict, or object to processing of your data, plus rights to portability and to withdraw consent at any time for consent-based processing.

    You also have the right to complain to the UK Information Commissioner's Office (ICO).

    Contact

    For privacy requests or questions, contact support@spacesharkweddings.co.uk.

    Changes to This Policy

    We may update this policy when our services, legal obligations, or processing practices change. Material updates will be reflected on this page.

    Last updated: 07/02/2026